Changes are taking place in the way healthcare professionals are being taught to connect with their patients. A human connection with a patient is what the patient sees. When a patient feels the warmth of human kindness from the people helping them, it gives them hope about the future.
Healthcare facilities are now more often called to task for how their patients feel about the care they have received. When the patient is able to experience the human side of their caregivers, there is a marked increase in the satisfaction a patient feels. That satisfaction and connection result in higher HCAHPS scores. These satisfaction surveys are an important part of changes taking place in the American healthcare system.
The closer a patient feels, because of the human side of healthcare, to their caregivers, the less stress and worry they have. This results in less time calling for help, which provides more time for caregivers to show their human side to more patients.
The reason for these changes is to make sure that every patient receives the best possible care. The goal is to stress the CARE in healthcare.
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